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Larger portions return to Chipotle after complaints of skimping go viral
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Larger portions return to Chipotle after complaints of skimping go viral

(CNN) – Chipotle is taking a closer look at the amount of food it serves its customers in an effort to address customer complaints about portion sizes.

The Mexican restaurant chain’s interim CEO, Scott Boatwright, said he addressed the issue during an earnings conference call Tuesday.

Boatwright said there have been a series of complaints on social media about inconsistent portions at the fast-casual restaurant.

And apparently there is some truth to this outrage.

Earlier this year, a Wells Fargo analyst weighed 75 Chipotle burrito bowls at several New York City locations.

The result… varying portions.

Frustrated Chipotle customers shared videos of their burritos being prepared while they ordered. It quickly went viral, with many accusing the company of skimping on portions.

Boatwright said the company focuses on consistent and generous portions for its customers.

A former Chipotle manager said employees were never asked to serve different amounts of food, but a reevaluation of the overall process was needed.

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